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OTR Solutions: Simplifying Payment for Carriers

Mobile App Design

OTR Solutions is a full-service freight factoring and transportation technology company.

OTR faced a critical challenge: truck drivers were struggling to get paid quickly due to a manual, paper-heavy process, creating delays that affected both driver satisfaction and overall productivity.
The challenge

Slow, manual processes delaying payments

To get paid, drivers need to submit paperwork, but that wasn’t possible through the app. The reliance on manual form submission led to long turnaround times that could stretch over several days. The company’s goal was to streamline the experience so drivers could get paid within minutes, not days.

The challenge

Slow, manual processes delaying payments

To get paid, drivers need to submit paperwork, but that wasn’t possible through the app. The reliance on manual form submission led to long turnaround times that could stretch over several days. The company’s goal was to streamline the experience so drivers could get paid within minutes, not days.

The Solution

Instant submissions, faster payments. Get back on the road.

Toolbox partnered with OTR’s product team to completely reimagine the invoice submission workflow. By integrating camera functionality into the app, drivers could simply snap a photo of their delivery paperwork and submit it instantly. The app automatically sent the proof of delivery to OTR for verification, reducing what was once a multi-step process to just a few seconds.

The Solution

Instant submissions, faster payments. Get back on the road.

Toolbox partnered with OTR’s product team to completely reimagine the invoice submission workflow. By integrating camera functionality into the app, drivers could simply snap a photo of their delivery paperwork and submit it instantly. The app automatically sent the proof of delivery to OTR for verification, reducing what was once a multi-step process to just a few seconds.

How we helped

Discovery
User Experience
UX StrategyWorkshops • Information Architecture • Navigation • User Flows
Interface Design
Visual Elements • Component Library • Style Guide • Usability • Accessibility • Mobile design
Visual Prototyping
Interactive elements • User Flows • Animations & Transitions
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